The Technology and Innovation Office (T&IO) provides technology services, infrastructure, and telecommunications for all departments in Town Hall and facilities. Additionally, the T&IO seeks to deliver the best possible user experience for residents, businesses, visitors, and Town employees. The T&IO utilizes state-of-the-art tools and innovative methods to develop world-class IT infrastructure and applications that meet the needs of our stakeholders.
Our IT principles and efforts align with the Town’s strategic plan, Imagine Miami Lakes, as we strive to become one of the leading technology offices in the county. This alignment has enabled us to continue to positively impact our growing and diverse community in areas such as transparency and communications. Our goal is to improve the quality of life for our residents by rethinking the way the Town uses technology, people, and processes to fundamentally change our performance.
The Innovation and Technology Office is comprised of one (1) executive and an IT services management contractor. Unlike the “traditional” government IT department, the T&IO is responsible for a broad spectrum of services to both internal and external customers. These range from classic IT services, such as computer support, enterprise applications, cybersecurity, data networks, as well as spearhead the Town’s digital transformation, business processes improvements, and operational excellence efforts across the Town. Other responsibilities include managing all aspects of the Town’s Strategic Plan and exploring and implementing new and existing technologies across all departments.