The Town of Miami Lakes is using SeeClickFix, an online and mobile service request system, to power its mobile app: Miami Lakes - CONNECT (the App) and reporting forms. SeeClickFix (app developer; parent organization CivicPlus, LLC), is an application that allows Miami Lakes residents to report non-emergency related issues. SeeClickFix can be used via the Web on a desktop computer, laptop, mobile phone, or tablet. SeeClickFix is a public application. The description entered will be visible to the public. Your display name will also be visible unless you choose to submit as Anonymous. Your email address will never be displayed publicly.
Collection of Personal Information
The App may collect personal information from users, including but not limited to name, address, phone number, email address, and location data. We collect this information to provide services to you and to communicate with you about our services.
Use of Personal Information
We may use your personal information to provide you with information about municipal services, to send you notifications and alerts, and to respond to your inquiries and requests. We may also use your information to conduct research and analysis to improve our services.
Disclosure of Personal Information
We do not sell or rent your personal information to third parties. We may disclose your personal information to our service providers and partners who assist us in providing services to you. We may also disclose your personal information to law enforcement or other government agencies as required by law.
We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. We maintain administrative, technical, and physical safeguards to protect your information.
You may choose to limit the collection or use of your personal information by not providing certain information or by adjusting the settings on your mobile device. You may also opt out of receiving notifications or alerts from the App.
The App is not intended for use by children under the age of 13. In accordance with the Federal Children Online Privacy Protection Act (COPPA), we do not knowingly collect personal information from children under the age of 13.